FAQ's

How long does shipping take?
All orders are processed within 1-2 business days. From the shipping date, you can expect a delivery time of 6-12 days, depending on the availability of the carrier and your location. Faster delivery is also possible, as we ship the products directly from the manufacturer in Asia to offer you the best prices and latest designs.

What if I don't like the product?
If you're not satisfied with the product, you can return it within 14 days of receipt, and we will promptly refund your money. Please take a look at our return and refund policies first.

Will any customs fees be covered by WAVX?
Unfortunately, we cannot cover all potential customs costs for our customers. However, we support you with low product prices and free shipping.

What is your mission?  
Our goal is to help you maintain a cleaner environment while optimizing the efficiency and user-friendliness of your cleaning experiences with the VI.

Why choose WAVX?
Choose WAVX for high-quality cleaning solutions. Our VI offers strong suction power and a durable design. Enjoy the perfect combination of user-friendliness, quality, and excellent customer service!

How can I give my feedback?
Please use our contact form. We are always open to feedback, suggestions for improvement, and inquiries from our customers. We respond as quickly as possible, so don’t hesitate to reach out. Our customer service is available around the clock.

If you have further questions, our customer service is available 24/7. Feel free to contact us via the contact form, and we will respond to your inquiry!